|
Phone Tips To Get Things Done: Professional Phone Skills
Within 60 seconds, people will make assumptions about one's education, background, ability and personality based on their voice alone.
What type of impression is your "phone" voice making? Indeed there are two areas you should be aware of when speaking. One is "what' you say, the other the "how" you say it. Studies show that as much as 87% of the listener's opinion of you is based on your voice alone. That leaves only 13% allocated to what we are saying to make a positive impression. With numbers like these it is easy to see why your voice is so important in your career and personal life.
Today we live in a "voice mail" environment. We are playing "phone tag", leaving messages and...
[ Read Article ]
|
